Return and warranty

Warranty and return merchandise authorization process

The Warranty process is only for product purchased directly from ONCE or from a ONCE sales representative. For products purchased through a distributor, return the product to them for your warranty claim. Note that the applicable warranty is based on the purchase date of your product. For products received under a prior claim, the warranty period runs with the original purchase product.

terms and condition

Terms and Conditions for Sale of products and services, can be found at: Signify warranty

The Terms and Conditions for Sale of Products and Services (“Sales Terms”) of a given local Signify entity shall apply mutatis mutandis to the sale or supply of all products or systems (“Products”) and the performance of all services (“Services”) by any legal entity of Signify, including the below mentioned Once entities, to its professional or business customers, subject to any different or additional terms agreed to in a legally enforceable agreement executed between a Signify legal entity and any such customer.

ONCE is part of Signify Group

The following companies belong to the group of Signify NV (Eindhoven, The Netherlands):

• ONCE Innovations Inc. , registered office in Plymouth (address: 3955 Annapolis Lane North, suite 100, Plymouth, MN 55447, United states), with Federal Tax ID 26-3894762.
• ONCE GmbH, registered office in Vechta (address: Vechtaer Marsch 3, 49377 Vechta, Germany), with registration in the chamber of commerce (Ambstgericht Oldenburg) under HRB 206037, Ust-ID (tax. ID no.) DE 279 028 273
• ONCE Sp. z o.o. , registered office in Piła (address: ul. Kossaka 150, 64-920 Piła, Poland), entered in the register of entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, IX Commercial Division of the National Court Register, under KRS no. 0000348109, NIP (tax. ID no.): 9562264393, share capital: PLN 100,000.